Refund Policy
Effective since: December 8, 2024
At Signaly ("we," "us," or "our"), we are committed to providing quality services and ensuring a transparent and fair refund process for our customers. Please review our refund policy carefully.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- You were charged in error.
- The service was not delivered as described.
- You have canceled a subscription within the eligible cancellation window, if applicable.
- Other valid reasons, at our sole discretion, as deemed appropriate.
Please note that certain services, such as one-time consultation, workshops, or digital products, may not be eligible for a refund unless otherwise stated at the time of purchase.
2. Refund Process
If you are eligible for a refund, you must submit a refund request by contacting us at [email protected] with your order details and the reason for your request.
Once we receive your request and verify eligibility:
- Refunds will be processed within 3–5 working days of approval.
- The amount will be credited back to your original payment method (bank account, credit/debit card, or payment wallet) within 7–10 working days, depending on your bank or payment provider's processing times.
3. International Payments
For international payments made via PayPal or Razorpay, currency exchange fees or international transaction fees applied by the payment provider are non-refundable. The final credited amount may vary based on conversion rates and financial institution policies.
4. Non-Refundable Items
The following are generally non-refundable:
- Services already delivered or consumed
- Fees for signed agreements with specific deliverables or NDAs
- Third-party transaction fees (e.g., gateway or currency conversion fees)
5. Disputes
If you believe a refund was wrongly denied, please contact our support team at [email protected] for resolution. We strive to resolve all refund-related concerns promptly and fairly.